What services does NexFirm provide?
Finance & Accounting, HR & Benefits, IT & Telecommunications, and Marketing.
What types of practices do you work with?
All areas of practice, in all parts of the country. Our clients tend to be in the 2 to 25 attorney categories, but we can service solos and firms larger than 25 attorneys.
Is it expensive? How much do these services cost?
Once we understand your needs, we provide a scope of services and pricing proposal. Our clients find that it is less, or much less to work with NexFirm versus performing these tasks themselves or hiring other vendors. When you factor in the time you will save with NexFirm, you will find the savings to be significant.
How long is the commitment?
Our Client Service Agreement allows you to terminate service at any time for convenience. We must earn your business every day.
How often do you have to come to my office to service my account?
We rarely if ever need to come to your office to service your account. Our process is set up to support you remotely. We may come by just to say hello.
Do I ring into a call center, or will I have a steady point of contact that I will work with?
Each of our clients has a relationship manager assigned to them called a Virtual CFO (vCFO). Your vCFO is there to respond to your requests and show you around our organization. They are an advocate for you with our team, to ensure that you are enjoying the highest level of service possible.
Can I work with NexFirm if my firm has unusual needs?
We work with all sorts of firms with all sorts of needs, and we create a bespoke service delivery plan for each.
Why don’t you offer service to firms other than law firms?
Our goal is to be good at this, and that requires focus. We are going to keep focused until we have every small law firm in the country as a client.
Will my information be kept confidential?
Absolutely. We do not share any client information. We don't even disclose who our clients are without their permission. For your comfort we are happy to execute a non-disclosure agreement with you before your consultation.
What sort of client experience can I expect?
We take delighting clients very seriously. Read our [Client Bill of Rights & Responsibilities] to learn more.
If I contact NexFirm for a career consultation, what can I expect?
We will create a launch plan for you so that you can decide if it is feasible to go out on your own. Armed with the facts, you can make an informed decision and give yourself the best chance for success.
What are the upfront costs if I want to have NexFirm create a launch plan for me?
There are no upfront costs; we publish a launch plan for your firm, free of charge. We do this to help you understand the opportunity, and to demonstrate our matter expertise and the value of our operational processes.
If I decide to launch a firm with NexFirm's help, how long does it take?
Typically we can launch in 6 to 8 weeks. If you need to launch sooner we can help you make it happen.
Have you seen many firms fail?
No. We provide our clients with timely and accurate financial information, and they make informed decisions that bring positive results.
Do you provide financing for a firm launch?
We do not. But, we do help you to create a forecast that you are free to use as you secure financing. Many of our clients decide that they don't need financing after they see their launch plan indicates less startup cost than they anticipated.
Will NexFirm do EVERYTHING, or will I have tasks and responsibilities for the launch of my firm?
Everything? No. We provide services in the areas of Finance & Accounting, HR & Benefits, IT & Telecommunications, and Marketing. For the things that we don't do, like providing malpractice insurance or real estate brokerage, we have a stable of third parties that we have worked with to get you the help you need.
How do I determine if NexFirm can help my firm?
We are here to help you through this process. Our team will study your current process and your needs, to see if there are areas we could help you to improve.
How can NexFirm help my firm?
Our clients save time and money, and adopt processes that are more efficient, accurate and timely than they can do on their own. This frees you up to focus on the success of your practice.
Do I have to hire NexFirm to provide all the services it offers, or can I pick and choose what I want?
Clients order off our menu of services, selecting the ones that provide the most value to their firm.
Can you take over right away?
No. It typically takes 4 to 8 weeks to fully transition to our responsibility. It takes time to do it right.
Do I have to change my computer hardware and software to engage with NexFirm?
Sometimes. Our team will help you identify systems that are due for upgrade, to ensure the proper operations of our systems, and to maximize your IT security and date protection.
Will there be disruption to our operations during the transition to NexFirm?
A little disruption is unavoidable. Our job is to make the transition as smooth as possible, which is why we will only onboard your firm for one of our services at a time.
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